Terms and Policies

Shipping & Delivery

We work with international production partners to fulfill and ship your order as efficiently as possible. Orders are typically produced and shipped from facilities in Europe or North America, depending on the destination.

Shipping times may vary depending on your location.

Customs & Duties

Depending on your location, your order may be subject to import duties, taxes, or customs fees. These charges are determined by local authorities and may be collected upon delivery.

These charges are the responsibility of the customer.

Returns & Refunds

Each product is made to order. Therefore, we do not accept returns or exchanges for reasons such as wrong size, color, or change of mind.

If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue. We will review the case and offer a replacement or refund if appropriate.

Product & Legal Information

We strive to ensure that all products meet applicable safety standards.

Seller contact information:

St. Neurohr / GoalPass
Saumackerstrasse 89, 8048 Zürich
info@goalpass.ch

For any questions, please contact us at the email address above.

### Product Safety (GPSR)

In compliance with the General Product Safety Regulation (EU) 2023/988, GoalPass ensures that all consumer products offered are safe and meet applicable EU standards.

For any product safety-related inquiries or concerns, please contact our EU representative at:
gpsr@sindenventures.com

You may also contact us at:
GoalPass
Saumackerstrasse 89 ;
8048 Zürich ;
Switzerland ;

Markou Evgenikou 11 ;
Mesa Geitonia ;
4002 Limassol;
Cyprus